Last Updated: January 2026

1. Introduction:

Kelowna Chiropractic Centre (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website kelownachiropracticcentre.com (the “Site”). By accessing or using our Site, you consent to the practices described below.

2. Scope:

This Privacy Policy applies to personal information collected when you:

• Visit or interact with the Site;
• Submit forms (e.g., contact, newsletter, appointment requests);
• Communicate with us electronically.

It does not apply to personal information collected through other means (e.g., in-clinic forms), which may be governed by separate health privacy requirements.

3. What Information We Collect:

A. Personal Information

We may collect personal information that you voluntarily provide, such as:

• Name, email address, phone number;
• Contact information;
• Appointment requests or patient inquiry details;
• Newsletter subscription preferences.

B. Usage and Technical Information:

We automatically collect certain technical data when you visit the Site, such as:

• IP address;

• Browser type and operating system;

• Pages viewed, time spent on pages;

• Referring URLs and clicks. This helps us analyze traffic and improve the Site.

C. Health-Related Information:

We do not collect medical or health-related information on the Site unless you voluntarily provide it through secure patient intake/request channels (e.g., MRXSolutions booking). Such health information, if submitted, will be treated as personal health information subject to applicable health privacy obligations.

4. How We Use Your Information:

We may use the personal information we collect to:

• Respond to your inquiries, appointment requests, or messages;
• Provide newsletters, updates, and other communications you request;
• Improve and personalize your experience on the Site;
• Comply with legal and regulatory requirements.

5. SMS Communications and Mobile Information:

Kelowna Chiropractic Centre may offer SMS communications to individuals who provide explicit consent through online forms, in-clinic registration, or other documented opt-in methods.

These messages may include appointment confirmations, reminders, application updates, clinic notifications, and service-related communications. Message frequency varies depending on patient interaction. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.

Mobile information will not be shared, sold, rented, or disclosed to third parties for marketing purposes. We do not purchase or use third-party marketing lists.

SMS consent is not a condition of receiving services.

6. How We Share Your Information:

We respect your privacy. We do not sell, trade, or otherwise disclose personal information to third parties for commercial purposes.

We may disclose personal information:

• To our service providers who support our Site (e.g., hosting, email services);
• If required by law, subpoena, or legal process;
• To protect the rights, property, or safety of Kelowna Chiropractic Centre or others.

7. Cookies and Tracking Technologies:

We and our service providers may use cookies, web beacons, and similar technologies to collect information about your interactions with the Site. These help us:

• Recognize repeat users;
• Understand trends and preferences;
• Improve Site functionality.

You can control cookie preferences through your browser settings, but disabling some cookies may affect Site functionality.

8. Location of Data:

Your information may be stored and processed in Canada or in jurisdictions outside Canada where our service providers operate. Where data is stored outside Canada, it may be subject to the laws of that jurisdiction.

9. Consent:

By using our Site or providing personal information, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time by contacting us; however, withdrawal will not affect the legality of processing based on consent prior to withdrawal.

10. Links to Third-Party Sites:

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.

11. Security of Your Information:

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. No internet transmission is completely secure, and we cannot guarantee absolute security.

12. Access, Correction, and Deletion:

You have the right to:

• Access personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information (subject to legal and business retention requirements).

To exercise these rights, please contact us (see Section 14).

13. Changes to This Policy:

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised “Last Updated” date. Continued use of the Site following changes indicates acceptance of the revised policy.

14. Contact Information:

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Kelowna Chiropractic Centre

Dr. John Boruta, Chiropractic Services Inc.

Email: info@kelownachirocentre.com
Address: Unit 12-2070 Harvey Ave, Kelowna, BC